Subject: Break Time & Login Time - IMP & URGENT
From: subir chakma <[email-masked]>
To: india <[email-masked]>
Date: Mon, 6 Apr 2015 16:58:34 +0530 (IST)

Dear All, 

BREAK POLICY 

It has been observed that some agents are wrongly interpreting the Break policy, and/or customizing it best to suite them, irrespective of process requirements. 

Here is again a reminder of our existing Break policy. Request strict adherence. 

4  breaks X 15 minutes each = Total 1hr. 

2 breaks X 15 minutes each + 1 break X 30 minutes = Total 1hr. 

Points to note: 

1. All agents must take permission of the supervisor on floor before taking a break. 

2. No one should exceed their total break time of 1hr in a given shift. 

3. No one should exceed 30 mins break at a stretch. 

4. No break should be taken during last 1hr of shift. 

LOGIN HOURS 

Again it has been observed that some agents do come on time, but take sweet 10-15 minutes to login to their processes/systems. And some agents logout 10-15 minutes before end of shift. 

Now onwards, your process L ogin T ime will be considered to prepare your monthly attendance. 

Therefore, be at the  office  before time & login early to avoid late coming for the day.   And make sure you complete full 9 hours login time everyday. 

If your login time is way too short, it may even be considered a half-day. 

Note: 

In the eventuality of a technical issue with your system, contact your supervisor immediately.