Subject: LTK1221603470777X
From: subir chakma <[email-masked]>
To: Mohd Ahmed <[email-masked]>
Date: Mon, 6 Apr 2015 16:17:24 +0530 (IST)

LTK1221603470777X 

Mohd- what makes you think this customer is under declaring value. 

I see a note in his account to ask for URL/Invoice. Who authorized you to make such decisions? Should it not be escalated to L2 if you think he is under declaring items? 

You just lost a customer to the company. And he is a Citibank customer. 

I want to know your opinion on this please, so reply to me.