Subject: LTK1221603502248X - escalation
From: subir chakma <[email-masked]>
To: "Kartik P. Rao" <[email-masked]>
Date: Mon, 6 Apr 2015 15:00:50 +0530 (IST)

Kartik - See my response and resolution to your escalated ticket. 

You should be able to do it yourself next time onwards.