Subject: BX compllaint issue
From: subir chakma <[email-masked]>
To: sameek chakraborty <[email-masked]>
Date: Sun, 5 Apr 2015 13:59:04 +0530 (IST)

Hello Sameek, 

Pritish just informed me that you were feeling insecured about your job, salary etc.. after my feedback on one of your case. 

Its not what I tried to convey. Yes, it may be added to complaint file, but if you continue repeating such gross errors in future, only then we will review your contract, not otherwise. 

We are yet to decide the maximum number of complaints that we'll allow per agent, say 5-10 etc.. 

Keep working hard, be careful when reading & writing your responses to customers. Things will be just fine. 

I understand you are working hard, thou you are taking time, but you have improved. Just believe in yourself and things will just fall in place. 

All the best. 

Regards 

Subir