Subject: LTK1221603465566X - Complaint ticket
From: subir chakma <[email-masked]>
To: Ritesh Rana <[email-masked]>
Date: Sun, 5 Apr 2015 12:56:25 +0530 (IST)

LTK1221603465566X 

Hello Ritesh, 

This ticket was supposedly meant for L2, but remained in your queue over 2 days. Finally, it got automatically re-queued and Amandeed assigned to me. 

This sort of delay can lead to complaints or compensation. Please always recheck that a ticket has been properly escalated before closing out on the case. Double checking always help.