Subject: LTK1221603408188X - complaint ticket
From: subir chakma <[email-masked]>
To: Amandeep Jangra <[email-masked]>
Date: Sun, 5 Apr 2015 12:12:22 +0530 (IST)

LTK1221603408188X | 0846-6745 

Had you read the customer email carefully, you would have realized- 

 - Item value for #3396869 is incorrect-value is $ 176.25.  Same order shipped in two separate packages. 

 - Item quantity is incorrect. It is one item and NOT 2 pcs as updated. 

Cx has been trying to explain the situation, but we still didn't read it well. This can cause Cx frustration with our services raising out of simple issues. 

I've not corrected the values and sent a note to warehouse to check/confirm/correct the quantity for the package. 

This should have been done during your email itself.