Subject: Serious Complaints & Error
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Fri, 3 Apr 2015 21:04:15 +0530 (IST)

Hello Team, 

As discussed with Katerina, we have started tracking serious cases of all agents. Any case that leads to loss to the company - monetory or otherwise, will be considered serious. 

All recorded complaints will be shared with all in details. 

We're yet to decide max number of complaints we will allow per agent, after which the agent will be taken out from the process/company. 

Therefore, request all agents to be extremely careful with your responses in chats and emails, escalations etc..