Subject: LTK1221603266373X
From: subir chakma <[email-masked]>
To: Ritika Yadav <[email-masked]>
Date: Wed, 1 Apr 2015 16:22:30 +0530 (IST)

You should have not replied to Neil 2nd email dated March 28, 2015. 

You only informed Cx, but Neil needs to be answered as well. He is looking for additional details. If you don't have the info, you can inform Neil that we have no extra contact info. 

But we have sent an email to the customer on the issue.