Subject: LTK1221603283933X
From: subir chakma <[email-masked]>
To: Ritika Yadav <[email-masked]>
Date: Fri, 27 Mar 2015 18:29:01 +0530 (IST)

Hello, 

What have you done with this ticket? 

You left it pending internal. 

There are 3 more tickets for same case, which means you did not even check history for this customer. 

This is gross error