Subject: LTK1221603240668X
From: subir chakma <[email-masked]>
To: Vivian Guo <[email-masked]>
Date: Thu, 26 Mar 2015 15:39:04 +0530 (IST)

Vivian, 

This is easy L1 ticket that can be managed by you. 

You just need to provide DHL the contact phone/email we have. And email customer to coordinate with local DHL and arrange delivery. 

No reason at all to be escalated to L2