Subject: BX Feedback Ticket LTK1221603141217X
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Wed, 25 Mar 2015 18:19:19 +0530 (IST)

Hello All, 

There are cases that you need to escalate to L2/L3, or other depts. 

However, please acknowledge Cx email and then escalate. This is to ensure customer is aware we received his/her complaints and working on it. 

Subject ticket was received with discrepancy on repacking. Agent did not sent any acknowledgement email. 

Matter was escalated to L2 and Cx is getting frustrated for Delay Response. 

I've reminded on this several times. Can we maintain the procedure please?