Subject: Call back
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>
Date: Tue, 24 Mar 2015 19:00:35 +0530 (IST)

LTK1221603080683X. 

	0839-7337 

the customer gave us 1 picture, but the box does not match with dimensions we have updated 
[6:23:29 PM] Ljubica Djordjevic: I talked to Mel and she says that we should try to offer partial refund 
[6:23:51 PM] Ljubica Djordjevic: and that we cannot calculate since the picture we have is not correct box 
[6:24:14 PM] Ljubica Djordjevic: and even if the goods were repacked it wouldn't make a difference 
[6:24:28 PM] Ljubica Djordjevic: so, can you please call the customer and explain the case 
[6:24:51 PM] Ljubica Djordjevic: try to offer a discount of 15% for the next order in order to compensate for confusion 
[6:24:56 PM] Ljubica Djordjevic: ? 
[6:25:21 PM] Ljubica Djordjevic: than we can tell Mel what to respond to chargeback