Subject: BX Training Tickets
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Thu, 19 Mar 2015 18:12:36 +0530 (IST)

LTK1221603159410X - DHL email that duty/tax has been revised as customs declared items under-valued. 

Any extra charges due to under-declared invoice, customer is liable to pay. 

LTK1221603169661X - Cx emailed that he was charged duty/tax on delivery. As the customer pay all shipping, duty/tax in advance to BX, this is not normal. 

In order to verify, confirm the amount he paid and request the Payment receipt from DHL. In the meantime, contact DHL to confirm the charges . 

If DHL state, they will refund Cx directly, you can inform Cx likewise. If they do not initiate refund, we have to refund from our end. Escalate to L2. 

- Incase the shipment is not yet delivered, and Cx claims DHL is asking for extra charges, please advise customer to tell DHL that shipment was shipped as DDP and nothing should be charged on delivery. 

- Email DHL to to explain them it was shipped DDP and they should arrange delivery without any issue.