Subject: BLX Making Exceptions - IMP
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Wed, 18 Mar 2015 15:43:09 +0530 (IST)

Hello Guys, 

I'm coming across too many exceptions. Unless you have been specifically authorized, you cannot make exceptions. This has to be followed strictly. 

LTK1221603093866X - Cx released the items via DHL, and then requested to hold back items so he can use Economy service. A request was sent to Hub to stop the order. 

Under no circumstances do we pull back an order because the customer wanted to use another shipping method or because he wants to apply a promo code. When customers release goods, they can clearly see a warning note that once a shipment is released, we are unable to cancel it. 

The decision of cancelling a released order involves several departments (Hub, IT, Finance) and we are not allowed to do so unless it is an error from our side 

I want strict compliance to policies we have in placed 

Regards