Subject: LTK1221602804812X
From: subir chakma <[email-masked]>
To: Gelna Genusolango G <[email-masked]>, Sanjay Dutt <[email-masked]>
Date: Mon, 23 Feb 2015 15:38:47 +0530 (IST)

Hello Subir, first of all the item has no value and spending almost 1 month to locate it is not necessary. This could have been removed by hub as we do not ship samples, or the seller never sent it.  

As per screenshot of the order there were 12 items, not 13. Shipment was not repacked so it was forwarded as received from seller. Since this is pending for long time we will offer 5USD discount as a goodwill gesture, but no refund is possible as the item has no value.  
The code is: 153566, value 5USD, expiry date 31.05.2015 

For future records, if the shipment is not repacked and item has no commercial value we cannot accept claim. Thanks