Subject: Fwd: BX Update- Storage + Spanish support
From: subir chakma <[email-masked]>
To: Sumit Gogia <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Fri, 13 Feb 2015 14:48:36 +0530 (IST)

No acknowledgement as yet. 

----- Forwarded Message ----- 
From: "subir chakma" <[email-masked]> 
Subject: BX Update- Storage + Spanish support 

LTK1221602826309X- Spanish Support: 

When you get email please assign them to Spansih queue (BX-ES-L1). 

If you get a chat looking for spanish support, please advise them our Spanish support hours is business hours 9am-5pm Brussels time. 

There is a Canned response as well under - Other. 

LTK1221602856434X - Storage fee waiver: 

We should always tell the Cx that storage fee is as per T&Cs and that we have clearly explained on our website. Unfortunately, we can not adjust the storage charges. Push them the website links for their reference. Learn to say NO. 

If they insist again and again, please ask for the reason WHY they didn't release the items on time, and offer an escalation. 

You should remember that not all cases are exceptions.