Subject: BX Feedback - LTK1221602829336X
From: subir chakma <[email-masked]>
To: Gelna Genusolango G <[email-masked]>
Date: Fri, 6 Feb 2015 11:21:53 +0530 (IST)

In the chat below with Gelna: 

    1. She never informed the customer he may also be liable for the RTO charges (return shipping from Germany). 
    2. She never informed him that Borderlinx service is only for shipping commercial shipments, goods that are not commercial (gifts) cannot be shipped through Borderlinx. 

Saurabh