Subject: Feedback ticket
From: subir chakma <[email-masked]>
To: Sumit Gogia <[email-masked]>
Cc: Pratibha <[email-masked]>
Date: Thu, 29 Jan 2015 21:54:48 +0530 (IST)

LTK1221602814419X - Sumit you have re-escalated again for no reason. Hub already checked and declined to repack as per Gelna's earlier request. 

What extra point you had or reason to  re-escalate it ? Gelna's note was to take out outer package and Hub response was negative. 

You need to understand that we must abide by our T&Cs. Every case cannot be an exception. 

 - The item was electronic/fragile item. We have policy against repacking such items. 

 - We already rechecked with Hub, and there was absolutely no need to re-escalate it. 

 - Hub already clarified that sending re-escalations on repacking etc.. do not change the outcome.