Subject: Re: LTK1221602594355X
From: subir chakma <[email-masked]>
To: sanjay dutt <[email-masked]>
Date: Thu, 15 Jan 2015 05:53:12 +0530 (IST)

Proceed with the claim, lets see the outcome. 

Meantime, discuss with L3 if we can sort it out in the even claim is declined. Amount is $36 I guess so not much at risk. 

Verify all details and let me know if you need any further help on this. 

----- Original Message ----- 
From: "sanjay dutt" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, January 14, 2015 6:02:29 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1221602594355X 

Dear Sir 

Another example for mishandling the claims case. 

By the time it was transferred to me last date to file a claim was already over. 

Ticket was processed by Vivian, Elvis & sumit. 

Nobody tried to check on DHL website that what is the last date to file a claim. 

Even in the last email to Cx Vivian informed him that we have already submitted your claim in order to get a compensation for this unfortunate incident. It is misrepresentation of claims. 

Also please suggest how to handle it now as I am sure DHL is not going to take this case. 

Regards 
Sanjay