Subject: Re: LTK1221602740014X
From: subir chakma <[email-masked]>
To: mohd ahmed <[email-masked]>
Date: Thu, 15 Jan 2015 03:41:03 +0530 (IST)

Correct procedure is: 

- Read the email carefully, if you are unable to resolve, acknowledge the email by replying to the customer, and offer rescalation. 

- Put a clear note for the next level so they have a summary of the case in hand. 

I understand you sent it thru zimbra, but it shud be noted in the ticket so everyone knows, management knows what you have done to the ticket. 

Pls follow the procedure. 

----- Original Message ----- 
From: "mohd ahmed" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, January 14, 2015 6:09:24 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1221602740014X 

   Hello Sir,   
   Please look into  the case. (Russian Customer) 
   Cx wants his money back. As  per the cx, he had to pay for 2.13 kg/2,0 kg (Volumetric/actual weight), but the real dimensions are the following 18.5 x 24.0 x 13 cm (centimeters) that gives 1.15 kg volumetric weight and actual weight 0 lb 8 oz as per the USPS. 

  Thanks 
  Regards 
  Mohd Ahmed