Subject: Feedback ticket - LTK1221602694133X
From: subir chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>
Date: Sat, 10 Jan 2015 05:14:53 +0530 (IST)

Hello, 

Always analyse the case well. Its very imp. 

Waybill: 1611611094 is clearly showing Partial delivery on Jan 9th -  5 pcs delivered. 

Received information shows 6 pcs. 

And status of Shipment 2841017 is PY, which is not normal. 

There is a possibility it was never shipped out by Hub, or left behind. Hence you get a lead where to start from. You needed to check wtih Hub team. 

Pls always be investigative. It take time, but it will avoid lot of unnecessary to-n-fro emails, irrelevant emails, or possibly unneecssary escalations etc..