Subject: Feedback ticket LTK1221602695390X - Duty/Tax not correct
From: subir chakma <[email-masked]>
To: Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <
Date: Sat, 10 Jan 2015 04:07:32 +0530 (IST)

Hello, 

If a Cx dispute duty/tax, you must advised them that- All our duty/tax rates are updated and correct. We directly source these information from their customs office. 

If the customer insist that he want manager, further investigation, correction etc... Advise the customer to provide relevant proof showing that the applied duty/tax rate is incorrect. It must be official customs website link, govt. documents etc.. 

Once a document is provided, you must review the facts before you escalate to L2 . Take the HS code and see its duty/tax rate. Do not blindly escalate it.