Subject: Feedback ticket
From: subir chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>
Date: Fri, 9 Jan 2015 05:47:30 +0530 (IST)

Show empathy and win customers trust. Below straight lines can only bring dissatisfaction especially having to file a claim for loss or damaged items. 

info: Your Issue ID for this chat is LTK1221602670131X 
Sanjah: Hello Weijie 
Weijie: hmmm 
Sanjah: We are looking into the matter & will give you an update once we go though the documents shared by you. 
Weijie: does your ahmed customer officer know what his work is about? 
Sanjah: I will be the person who will be dealing with your case. 
Weijie: just wanted to check how emails did claims receive 
Weijie: for i am unsure if the last few emails went through 
Sanjah: We have received total 8 emails from you. 
Weijie: hmmmm 
Weijie: so when would i receive an email from claims? 
Sanjah: Please allow us 1-2 business days. 
Weijie: so Friday i will get a reply? yes? 
Sanjah: Yes 
Weijie: hmmm 
Sanjah: Is there anything else I may assist you with today? 
Weijie: no 
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