Subject: Re: Payment error- Citi - Concierge
From: subir chakma <[email-masked]>
To: Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <
Date: Thu, 8 Jan 2015 03:57:19 +0530 (IST)

Hello, 

The current payment problem with Citibank is ONLY while placing concierge orders. The error should not affect shipment release from their account. 

Should you get any shipment release issue, please follow the standard payment troubleshooting. 

Any doubts, shout!! 

----- Original Message ----- 
Subject: FW: Payment error- Citi - Concierge 

Dear All, 

All Citibank customers encounter an error on the Payer Authentication page (except Citi HK). We are working with Citibank Technical team to fix the error. We will advise once the issue has been resolved. 

Please ensure that all agents are informed and handle complains accordingly. 

Any questions, let me know. 

Regards, 

Katerina Mousia 

From: Subir Chakma 
Sent: 05 January 2015 18:49 
To: 'Katerina Mousia' 
Cc: Julia Navarro; ''Ljubica Djordjevic''; manager 
Subject: Payment error- Citi customers 

Hello Katerina, 

As discussed pls find some examples of payment error Citibank customers are facing. This is not limited to SG. 

LTK1221602601328X | 0726-7428, 3D secure error while placing concierge orders, reported on Dec 29, screenshot attached. 

LTK1221602595480X | 0517-1413, OPT error while placing concierge orders, reported on Dec 28, screenshot attached. 

LTK1221602611979X | 0714-2331, OPT error while placing concierge orders, reported on Dec 30. 

LTK1221602565141X | 0508-7639, OPT error while placing concierge orders, reported on Dec 23, screenshot attached. However, successfully released items on Dec 29th. 

LTK1221602582767X | 0515-6369, OPT error while placing concierge orders, reported on Dec 26. 

LTK1221602585385X | 0778-1293, OPT error while placing concierge orders, reported on Dec 26. 

LTK1221602596912X | 0522-0003, OPT error while placing concierge orders, reported on Dec 28. 

Regards, 
Subir Chakma