Subject: Feedback ticket LTK1221602473366X - No response given
From: subir chakma <[email-masked]>
To: Gelna Genusolango G <[email-masked]>
Date: Tue, 6 Jan 2015 04:54:29 +0530 (IST)

Hello Gelna, 

I've assigned this ticket to you, and you didn't reply or followed up, and instead just released it as not started. 

Can you check and explain me what happened here? 

From what I see, customer had to chase up again under another ticket LTK1221602517082X for the resolution.