Subject: Supervisor request
From: subir chakma <[email-masked]>
To: iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Ronald Pedrosa <[email-masked]>, Mohd Ahmed <[email-masked]>, Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <su
Date: Fri, 2 Jan 2015 03:14:34 +0530 (IST)

Hello, 

All chats/emails should be assigned/escalated to supervisor, if the customer request so. 

Why below ticket was not escalated? 

During day shift, please forward/transfer such request to Sanjay/Akhil. 

During night, I'll handle it. 

Please follow instruction moving forward. 

info: Your Issue ID for this chat is LTK1221602601357X 
Elvis: Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question. 
Elvis: Hi Clement, Good one 
Clement: your supervisor 
Clement: your supervisor 
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Clement: v 
Clement: nm,mkfds 
Clement: kiioioeo 
Clement: your supervisor 
Clement: your supervisor 
Elvis: I am sorry to inform you that there is no supervisor available at this shift. 
Elvis: How may I help you? 
Clement: read the question 
Elvis: Please allow me a moment while I check that for you. 
Clement: even after leaving here you have to do an email reply as your general procedure 
Clement: don't forget it's December 29 I contacted you prior to December 30 
info: Your chat transcript will be sent to [email-masked] at the end of your chat.