Subject: AE escalation issues- IMP
From: subir chakma <[email-masked]>
To: Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Ronald Pedrosa <[email-masked]>, Mohd Ahmed <[email-masked]>, Intikhab Ahmed <[email-masked]>, Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chak
Date: Tue, 30 Dec 2014 05:37:05 +0530 (IST)

Hello All, 

Pls see the note from Jessica. 

For repacking, do not put 2nd request for same ticket. Cite the reasons to the Cx and decline. 

For other queries, try to be complete with your queries- what you want, or like to know in one go. Just avoid going back again and again where ever possible. Its obviously a problem for them to take out package every time you escalate. Manual jobs for them. 

Hello, 

  

Is there  a way we can have the customer service agents state everything they would like to know about the package? I am having to pull the same packages multiple times. It will be easier on me and we can close tickets faster. Also, If I am stating we cannot repack a package and then the customer is coming back asking again is there a way to stop this ticket from coming back again for me to pull again and state the same thing? 

  

Thank you, 

  

Jessica Seymour