Subject: Blx feedback LTK1221602596912X
From: subir chakma <[email-masked]>
To: "Kartik P. Rao" <[email-masked]>
Date: Mon, 29 Dec 2014 01:22:44 +0530 (IST)

Hello Kartik,

Most imp trouble shooting you are missing for Citi customer is to confirm- if they are using same Citibank card they registered with Blx? If so, well and find.

If not, they must update the new card they are using. 

Also, the billing must match as in their bank's record.