Subject: Fwd: Language Skill tickets- How to handle (IMP)
From: Subir Chakma <[email-masked]>
To: Sumit Gogia <[email-masked]>
Date: Tue, 23 Dec 2014 02:06:01 +0530 (IST)

Sumit, 

Please explain how this ticket was mishandled? 

Hello,  

LTK1221602530322X 

- Agent advises customer that there is no Spanish support. Why is the agent not aware of itt?Tickets have to be transferred to the Spanish queue as usual.  

- On Sunday, 21st, customer sends all invoices with all tracking numbers, which makes the amendments quite easy.Same day the agent replies confirming the amendments, when IT WASN´T DONE. As a consequence, customer has come on chat on Monday and requested to amend values, which I already did and realised that NONE of the values were correctly updated previously.  

Could you please address this issue with  Sumit? 

Thank you 
Julia&Ljubica 

Regards 
Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
Sent: Sunday, February 16, 2014 8:03:26 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Language Skill tickets- How to handle (IMP) 

Hello 

Below Japansese ticket was lying unattended since Jan 16th. This should not have happened. Pls see below instruction on how to handle different language skill tickets- 

1. Chinese ticket-       Transfer to BX-CN-L1 (Chinese queue) 

2. Japanese ticket-     Transfer to L2 and inform thru zimbra. 

3. Spanish ticket-       Transfer to BX-ES-L1 (Spanish queue) 

4. Arabic ticket-         Transfer to BX-AR-L1 (Arabic queue) 

5. OWA ticket-           Transfer to OWA-EN-L1 (One world avenue) 

6. Non OWA Korean ticket-   Transfer to L2 and inform thru zimbra. 

Any other language ticket, email customer to write in English for assistance. We do not support other languages. 

Regards 
Subir