Subject: Blx feedback
From: Subir Chakma <[email-masked]>
To: Sadique Anwar <[email-masked]>
Date: Tue, 23 Dec 2014 00:13:24 +0530 (IST)

LTK1221602546787X 

First of all, always send an acknowledgement email to Cx, before escalating it. 

Also, you could have asked the seniors in your shift to help you with this ticket. 

Not at all for L2 

Regards 
Subir