Subject: Re: AMEX & UK HUB Outbound
From: Subir Chakma <[email-masked]>
To: Ronald Pedrosa <[email-masked]>, Ana Dejos <[email-masked]>, Mohd Ahmed <[email-masked]>, Intikhab Ahmed <[email-masked]>, Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <
Date: Fri, 5 Dec 2014 15:05:14 +0530 (IST)

Hello, 

Outbound processing error for UK hub is fixed. All pending orders will be shipped today. 

Advise the customer accordingly and apologize for the delay. 

Regards 
Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
Subject: AMEX & UK HUB Outbound 

AMEX - Giving error while making payment to Blx. The card is not accepted. IT is looking into the matter and advise the customer that it is a known issue and we are looking into the matter. Apologies for the inconvenience caused. 

UK HUB Outbound: Due to some technical issue, UK Hub did not ship any shipments since yesterday, Dec 3rd. We expect to fix the issue by later today GMT. If not, a general message will be put on the website for everyone's information. 

"Please be advised that there is some delay in processing the orders that were released. We are working to fix the issue on highest priority, and hope to process all orders soonest possible. 

Apologies for the delay and inconvenience caused to you." 

If they ask the specific reason for the delay- 

'There is some technical issue in the system due to which the shipments could not be processed for shipping. The matter should be resolved as soon as possible.' 

Regards 
Subir