Subject: LTK1221602209904X - Duty/Tax
From: Subir Chakma <[email-masked]>
To: Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Thu, 20 Nov 2014 21:35:52 +0530 (IST)

Hello All, 

I got below escalation. After futher research- 

Insurance is mandatory which do not apply when we check thru CS, so you need to manually select Insurance, then the calculations will match. 

Pls go thru notes in the ticket to understand what we over looked and be careful in future. 

0755-7302, #2824985 

In our Admin, when we calculate the cost it's only showing shipping charges, no duty and tax included. But there is $50.11 duty $customs is being charged when Cx is trying to release the shipment. Please see the screen shot of the check out page in the attachment which customer has sent us and screen shot of our page too. 

Thank you  

Regards 
Subir