Subject: Fwd: Concierge cancellations
From: Subir Chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>
Date: Fri, 7 Nov 2014 20:33:01 +0530 (IST)

Just a reminder, pls put elaborate notes in Internal box on calls, emails you sent to merchant on order issue. This is mandatory. 

Regards 
Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
Sent: Monday, November 3, 2014 6:06:07 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Concierge cancellations 

This is specially meant for Sanjay. However, rest of your have been CC'ed just for information. Thanks 

  

Hello team, 

With regard to concierge orders, when an order doesn’t go through, as you know we should always contact merchants in order to find out the problem. Since both US cards are under ladies’ names, please make sure agents always contact sellers via email or through the on-line form if available. If the order needs to be cancelled in the end, please make sure agents leave a note in Internal notes informing about the contact with the seller and his reply. 

In addition, before cancelling any order please make sure the list attached is always checked. These are our partners and all orders should go through. If you encounter any issue with one of these sellers, please contact me so that I can look into it. Recently we got a concierge order cancelled that we could have avoided it since merchant has a partnership agreement with us so payment should be accepted, although in this case it wasn’t and we should have contacted him. 

Thank you for your cooperation. 
Regards, 
Julia