Subject: Wrong info
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>
Date: Mon, 13 Oct 2014 19:17:38 +0530 (IST)

You were not aware of the specifics on the prize item we were dealing with. You should have escalated it, rather then confirming it to customer on the item we were shipping.

          

                  

		

		
		From:
		Khubrooh

    

		 

    

		
		To:
		[email-masked]

		

    

    

    
		Subject:
		LTK1221601803161X | 0734-5002 

    

		  Status

		

		

    

Reference number:LTK1221601803161X Please use this ticket number in any correspondence with us.

Dear Uzair,

Welcome to Borderlinx.

This
 is regarding a live chat you had with us. Please be advised that as per
 the concerned department, the item is the same (Zagg Bluetooth 
headphones) that is being sent to you and not an ifrogz headphones. If 
we could be of any further assistance, please do not hesitate to contact
 us.

Best Regards,

Khubrooh Siddiqui

Borderlinx Support

Please use this link to rate the response you received in this email: 
https://www.surveymonkey.com/s/9Q3CS6S?LPticket=LTK1221601803161X

GOT A QUESTION?

Navigate our FAQsand find quickly the answer to your question.

Please note that our customer service team is available 24/7.

Please always check if a product can be shipped before buying it.

 

 

                  

            

          

      

  

      

          
          Wednesday, October 8, 2014 1:01 PM
          Chat
          
          A new chat was handled by 'Khubrooh Siddiqui'.

           

            

 

	
	Agent:
  Khubrooh Siddiqui

	
	Visitor:

  uzair <[email-masked]>

	

  

  

  

  
 	   info: 
    Please wait while we connect you to a 
customer service specialist. You are currently number 1 in Queue. Your 
expected wait time is 0 minutes and 2 seconds. 

  
 	   info: 
    Welcome!  This is 'Khubrooh'. How may I help you today?

  
 	   info: 
    Your Issue ID for this chat is LTK1221601803161X

  
 	   Khubrooh: 
    Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question. 

  
 	   uzair: 
    hi

  
 	   uzair: 
    okay

  
 	   Khubrooh: 
    Hi Uzair

  
 	   uzair: 
    hello

  
 	   Khubrooh: 
    Please allow me a moment while I check that for you.

  
 	   uzair: 
    if you can please check my email which i just sent to customer support with same Issue ID.

  
 	   uzair: 
    i paid for the shipment but when i checkd 
details i found it not zagg blutooth, its a ifrogz wired headphones 
which i am not interested in.

  
 	   uzair: 
    put my shipment on hold.

  
 	   Khubrooh: 
    We're sorry about that

  
 	   uzair: 
    either change it to zagg bluetooth 
headphones which i was promised or i am not interested in the winning 
prize & return me my shipping charges.

  
 	   uzair: 
    i m very disappointed.

  
 	   uzair: 
    i never expected this from borderlinx.

  
 	   Khubrooh: 
    Please allow me to escalate it to the concerned department

  
 	   uzair: 
    i m a geniune customer.

  
 	   uzair: 
    sure...

  
 	   Khubrooh: 
    We will revert to you shortly on this

  
 	   uzair: 
    i will be waiting....

  
 	   uzair: 
    thank you for your kind support.

  
 	   uzair: 
    please hold my shipment for mean while untill this issue is solved.

  
 	   Khubrooh: 
    We will certainly revert to you shortly on this

  
 	   uzair: 
    great

  
 	   Khubrooh: 
    And we sincerely apologise for the inconvenience

  
 	   uzair: 
    its okay...

  
 	   Khubrooh: 
    Thank you

  
 	   uzair: 
    so u'll hold my shipment, ryt?

  
 	   uzair: 
    until it is solved.

  
 	   Khubrooh: 
    We really cannot confirm that as of now, however we will check and will revert to you on this

  
 	   uzair: 
    what if they ship it?

  
 	   uzair: 
    what will i do with that ifrogz wired headphones???

  
 	   Khubrooh: 
    We take upto 1 business day to process

  
 	   uzair: 
    you have to take care of it.

  
 	   uzair: 
    i will be waiting to hear back from you.

  
 	   Khubrooh: 
    Certainly

  
 	   uzair: 
    if this is not solved then i dont mind escalating to higher level.

  
 	   uzair: 
    i request you to do your best

  
 	   uzair: 
    thank you once again

  
 	   Khubrooh: 
    Yes please. We will do our best

  
 	   uzair: 
    i wil be contacted back via email?

  
 	   Khubrooh: 
    Yes please

  
 	   uzair: 
    okay

  
 	   uzair: 
    take care

  
 	   uzair: 
    gud bye

  
 	   Khubrooh: 
    Thank you

  
 	   uzair: 
    have a nice day ahead

  
 	   Khubrooh: 
    You too have a nice day

  
 	   Khubrooh: 
    Thank you for visiting Borderlinx. Please do
 not hesitate to contact us if you have any additional queries. We 
request that you take a moment to complete a short survey that will pop 
up on your screen when you close this chat window by clicking on the 
'close' button above. Thank you.

  
 	   info: 
    Your chat transcript will be sent to [email-masked] at the end of your chat.

Regards 
Subir