Subject: SA outbound call survey
From: Subir Chakma <[email-masked]>
To: Rizwan Asad <[email-masked]>
Date: Sun, 14 Sep 2014 13:40:02 +0530 (IST)

Hello, 

We have a number of customers from Saudi Arabia who seem to have stopped using our services. 
We would like to call customers and ask 3 shorts questions. 

The objective is to understand why they have stopped using us as much.  Agents need to be inquisitive and get as much feedback from customers possible. Not too pushy though! 

1.       Attached is a call script that the Arabic agents should use when calling customers. I suggest to be translated in Arabic. 
2.       Also, please see the excel spreadsheet with a list of customers that we need to call, all of them from Saudi Arabia. Last Row indicates the number of PODs released. 

Discount code: $10 for customers who complete the survey. 

·         If the customer is an ex-pat and has left Saudi Arabia, please do not offer any discount to the customer. (the SA tel number will be invalid or the customer will mention it during the mini survey) 
·         But if the customer is still resident of Saudi Arabia, then we can offer a discount. 

Please go through the call script. Any questions, please let me know. 

Please start asap. 

Thank you. 

Regards, 

Katerina Mousia 
Customer Service Manager