Subject: Re: Blx Feedback - Routing future messages policy
From: Subir Chakma <[email-masked]>
To: Gelna Genosolango <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Akhil P Walia <[email-masked]>, amandeep <
Date: Fri, 15 Aug 2014 07:37:01 +0530 (IST)

Hello Gelna, 

You are confused. You need to mark- To ME, the resolved tickets as well, beside the Pending tickets. In other words, ALL tickets, no matter whether it is Resolved, Pending Cx, Pending Internal, it must be marked - TO ME. 

Let me know if there is any confusion here. 

Regards 
Subir 

----- Original Message ----- 
From: "Gelna Genosolango" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Khubrooh Siddiqui" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "amandeep" <[email-masked]> 
Sent: Thursday, August 14, 2014 10:01:11 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Blx Feedback - Routing future messages policy 

All below tickets mentioned was resolved during chat session. No pending action needed. All tickets I've escalated or awaiting Pending Customers Action  are always marked : To Me. 

Rgds, 
Gelna 
----- Original Message ----- 
From: "Amandeep Jagra" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Khubrooh Siddiqui" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Thursday, August 14, 2014 3:23:58 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Re: Blx Feedback - Routing future messages policy 

Noted. All these are resolved tickets. No further action needed. 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Khubrooh Siddiqui" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, August 14, 2014 11:16:30 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Blx Feedback - Routing future messages policy 

Hello All, 

Despite procedure in placed, below agents are not following it. They are not marking Route future messages: To Me, when they release their Tickets. 

Why do you tend to bypass procedure? 

Only Sumit tickets would file up 2/3 pages. Not much behind are Amandeep, Gelna, Khubrooh. 

This is last reminder to you all. I do not want to see any ticket that is not marked TO ME in future. Ensure strict compliance to this procedure. 

PLUS - @All, I've observed that you do not put Notes in the tickets when you call/receive calls in LP. All tickets on Calls in LP must have a Note. Even if the number could not be connected, or incase of connection issue etc.. there should be a note before you release the ticket from your workspace. Some notes could be- 

- Call not picked up/responded 

- Call not connecting/Wrong number 

- Bad connection, calling through IP phone 

- Test call 

- etc 

        Ticket         Agent         Route future messages: To Me 
        LTK1221601653452X         Khubrooh         No 
        LTK1221601653747X         Khubrooh         No 
        LTK1221601653777X         Khubrooh         No 
        LTK1221601653794X         Khubrooh         No 
        LTK1221601653745X         Khubrooh         No 
        LTK1221601653790X         Amandeep         No 
        LTK1221601650577X         Amandeep         No 
        LTK1221601653793X         Amandeep         No 
        LTK1221601653795X         Amandeep         No 
        LTK1221601653800X         Amandeep         No 
        LTK1221601650094X         Amandeep         No 
        LTK1221601653746X         Amandeep         No 
        LTK1221601653804X         Amandeep         No 
        LTK1221601653754X         Amandeep         No 
        LTK1221601653343X         Gelna         No 
        LTK1221601652895X         Gelna         No 
        LTK1221601652426X         Gelna         No 
        LTK1221601652777X         Gelna         No 
        LTK1221601653083X         Gelna         No 
        LTK1221601653147X         Gelna         No 
        LTK1221601653177X         Gelna         No 
        LTK1221601653273X         Gelna         No 
        LTK1221601653312X         Sumit         No 
        LTK1221601653278X         Sumit         No 
        LTK1221601653258X         Sumit         No 
        LTK1221601653247X         Sumit         No 
        LTK1221601653227X         Sumit         No 
        LTK1221601653216X         Sumit         No 
        LTK1221601649627X         Sumit         No 
        LTK1221601653110X         Sumit         No 
        LTK1221601653060X         Sumit         No 
        LTK1221601652896X         Sumit         No 
        LTK1221601652894X         Sumit         No 
        LTK1221601652866X         Sumit         No 
        LTK1221601649052X         Sumit         No 

Regards 
Subir 

-- 

Regards, 
Amandeep 
Borderlinx Team