Subject: Blx Feedback- Notes on AR tickets
From: Subir Chakma <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, Ibrahim Usmani <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 14 Aug 2014 10:50:26 +0530 (IST)

Hello All, 

This is to reiterate on our existing procedure to put a short note after EVERY arabic chat and email. 

- Hasan: No issue found. 

- Ibrahim: Not putting notes on emails after getting AE response from Hub. You must put what you informed Cx. 

- Rizwan: Same as above (Ibrahim) 

- Iftekhar: You have completely ignored procedure despite reminder. I want you to look for all your chats/emails and put note now. If you don't know how to pull up previous chats/tickets, check with any seniors available on floor. But it must be done. Additionally, I do not want to see a single arabic ticket without a note from now on. 

  

Ticket 	Agent 	Is there a Note? 	Remark 
LTK1221601653452X 	Hasan 	Yes 	
LTK1221601653249X 	Hasan 	Yes 	
LTK1221601653385X 	Hasan 	Yes 	
LTK1221601649295X 	Hasan 	Yes 	
LTK1221601653148X 	Hasan 	Yes 	
LTK1221601653113X 	Hasan 	Yes 	
LTK1221601653018X 	Hasan 	Yes 	
LTK1221601652809X 	Hasan 	Yes 	
LTK1221601652614X 	Hasan 	Yes 	
LTK1221601652497X 	Hasan 	Yes 	
LTK1221601652348X 	Hasan 	Yes 	
LTK1221601651522X 	Ibrahim 	Yes 	
LTK1221601651059X 	Ibrahim 	Yes 	
LTK1221601644327X 	Ibrahim 	Yes 	
LTK1221601643777X 	Ibrahim 	Yes 	
LTK1221601643753X 	Ibrahim 	Yes 	
LTK1221601643654X 	Rizwan 	Yes 	
LTK1221601638618X 	Rizwan 	No 	No note on last email 
LTK1221601646559X 	Rizwan 	Yes 	
LTK1221601646907X 	Rizwan 	Yes 	
LTK1221601647219X 	Rizwan 	No 	No note on last email 
LTK1221601647263X 	Iftekhar 	No 	In all 3 emails 
LTK1221601648242X 	Iftekhar 	No 	
LTK1221601651284X 	Iftekhar 	No 	
LTK1221601651992X 	Iftekhar 	No 	
LTK1221601648138X 	Iftekhar 	No 	
LTK1221601647203X 	Iftekhar 	No 	
LTK1221601647690X 	Iftekhar 	No 	
LTK1221601647278X 	Ibrahim 	No 	No note on last email 

Regards 
Subir