Subject: Re: Feedback
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>
Date: Wed, 13 Aug 2014 09:13:24 +0530 (IST)

Thank you for the feedback tickets. I am noting them down for perusal. 

Regards 
Subir 

----- Original Message ----- 
From: "Ibrahim Usmani" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, August 12, 2014 10:11:58 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Feedback 

Dear Sir, 

LTK1221601631862X - cx feedback on 9th August on the same ticket. 
LTK1221601622339X duplicate to LTK1221601620655X 

Regards, 

Ibrahim 
----- Original Message ----- 
From: "Ibrahim Usmani" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Monday, August 11, 2014 10:07:14 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Feedback 

Dear Sir, 

LTK1221601644108X - Normal query on shipment released on weekend however agent asked for the tracking number and when cx said he did not have asked to contact the merchant. 
LTK1221601586302X - While replying to cx copied to DHL UK 

Regards, 
Ibrahim 
----- Original Message ----- 
From: "Ibrahim Usmani" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Thursday, August 7, 2014 8:44:06 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Feedback 

Dear Sir, 

LTK1221601631286X - chat transfer just because cx asked for the agent. 
LTK1221601621895X duplicate to LTK1221601621747X 
LTK1221601627143X - Irrelevant escalation regarding change of member group to L3 
LTK1221601629092X duplicate to  LTK1221601608288X 

Regards, 

Ibrahim 
----- Original Message ----- 
From: "Ibrahim Usmani" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, August 6, 2014 8:43:28 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Feedback 

Dear Sir, 

LTK1221601622062X - Ticket left pending 
LTK1221601617078X - Should have been escalated to IT and not Hub 
LTK1221601613441X - Shipment in question already released by Cx 
LTK1221601625776X and LTK1221601627155X - Not the first time but many previous chats when Sanjeev has transferred to concierge and claims chats directly to Sanjay instead of first explanation by himself 
LTK1221601623294X - Cx had shipment history still agent escalated to L3 for country change 

Regards, 
Ibrahim 

----- Original Message ----- 
From: "Ibrahim Usmani" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, August 5, 2014 6:54:32 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Feedback - Back to BLX :( 

Dear Sir 

LTK1221601614447X - Cx name not taken from the account and addressed as Iamnoura and not as Noura which is actual cx name 
LTK1221601500856X - Not sure why Cx was told to try payment by laptop when she was attempting the payment by phone 
LTK1221601613538X - It is a clear cut PG item however why was it escalated to AE 

Regards, 

Ibrahim