Subject: Blx feedback - Operator Exit Surveys
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 12 Aug 2014 13:00:49 +0530 (IST)

Hello All, 

I reviewed Operator Exit Surveys that you submitted to check if correct entries are made. 

I still see some wrong categories being selected. I need all of those who got wrong one, to review and reply to me that you understood, and that you will be careful in future. 

  Ticket 	Agent 	Category selected 	Correct category 	Remark 
LTK1221601633245X 	Sumit 	Misdelivery (US) 	Customer Abandoned chat 	Cx did not say a word 
LTK1221601633357X 	Sumit 	Misdelivery (US) 	Unknown Suite (US) 	Shipment updated to unknown suite 
LTK1221601633449X 	Sumit 	No issue 	No issue 	NA 
LTK1221601611108X 	Sumit 	Local delivery issues: MSG/DMG/Wrong item 	Billing issue 	With a Fraud note 
LTK1221601633254X 	Hasan 	No issue 	No issue 	NA 
LTK1221601633382X 	Hasan 	No issue 	No issue 	NA 
LTK1221601633401X 	Hasan 	Misdelivery (US) 	Inbound Shipment Status 	Query on inbound shipment 
LTK1221601523527X 	Hasan 	No issue 	No issue 	NA 
LTK1221601633260X 	Kaeiara 	No issue 	No issue 	NA 
LTK1221601633389X 	Gelna 	Repacking (US) 	Payment error 	Primary issue ws payment failure, so there were two categories. 
LTK1221601633435X 	Gelna 	Local delivery issues: MSG/DMG/Wrong item 	Data entry error (US) 	Query ws to confirm updated info 
LTK1221601634528X 	Vivian 	No issue 	No issue 	NA 
LTK1221601634578X 	Vivian 	No issue 	No issue 	NA 
LTK1221601634581X 	Vivian 	No issue 	No issue 	NA 
LTK1221601634582X 	Vivian 	No issue 	No issue 	NA 
LTK1221601634635X 	Vivian 	No issue 	No issue 	NA 
LTK1221601634848X 	Khubrooh 	Duty & Tax issue 	Estimated Shipping Cost 	Query on cost to ship 
LTK1221601634808X 	Khubrooh 	No issue 	No issue 	NA 
LTK1221601634793X 	Khubrooh 	No issue 	No issue 	NA 
LTK1221601634900X 	Khubrooh 	No issue 	No issue 	NA 
LTK1221601634941X 	Khubrooh 	No issue 	No issue 	NA 
LTK1221601634964X 	Khubrooh 	No issue 	No issue 	NA 
LTK1221601634970X 	Khubrooh 	Registration & Account closure 	How does Borderlinx work 	Query on procedure at Blx 
LTK1221601634964X 	Khubrooh 	No issue 	No issue 	NA 
LTK1221601634947X 	Ibrahim 	No issue 	No issue 	NA 
LTK1221601634961X 	Ibrahim 	No issue 	No issue 	NA 
LTK1221601634962X 	Ibrahim 	No issue 	No issue 	NA 
LTK1221601634967X 	Ibrahim 	No issue 	No issue 	NA 
LTK1221601634968X 	Ibrahim 	No issue 	No issue 	NA 
LTK1221601634999X 	Ibrahim 	Payment error 	Account related Issues 	Query was how to update CC details 
LTK1221601635506X 	Sanjeev 	No issue 	No issue 	NA 
LTK1221601635474X 	Sanjeev 	No issue 	No issue 	NA 
LTK1221601635524X 	Sanjeev 	No issue 	No issue 	NA 
LTK1221601635621X 	Sanjeev 	No issue 	No issue 	NA 
LTK1221601635677X 	Sanjeev 	No issue 	No issue 	NA 
LTK1221601635722X 	Sanjeev 	Unknown Suite (US);Other 	Unknown Suite (US) 	Other category not really required 
LTK1221601635757X 	Sanjeev 	No issue 	No issue 	NA 
LTK1221601635774X 	Sanjeev 	No issue 	No issue 	NA 
LTK1221601635648X 	Alok 	No issue 	No issue 	NA 
LTK1221601635702X 	Alok 	No issue 	No issue 	NA 
LTK1221601635741X 	Alok 	No issue 	No issue 	NA 
LTK1221601635818X 	Alok 	Dutiable Value amendment 	How does Borderlinx work 	Completely wrong category 
LTK1221601636507X 	Sanjay 	No issue 	No issue 	NA 
LTK1221601636508X 	Sanjay 	No issue 	No issue 	NA 

Regards 
Subir