Subject: Blx feedback - CSAT (IMP)
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 11 Aug 2014 07:57:40 +0530 (IST)

Dear All, 

Pls see your extremely poor performance in term of CSAT's. We have hit rock bottom, and there is only way up from here. 

Over the week, I will closely monitor all your DSAT's, and want minimum 90% from every one. 

Remember target is 95% and above. 

Period 1-11th August. 

Operator 	No 	Yes 	Total 	CSAT% 	Remark 
Amandeep Jangra 	7 	18 	25 	72 	V. Poor 
Asad Rizwan 	6 	15 	21 	71 	V. Poor 
Albert 	6 	15 	21 	71 	V. Poor 
Sanjeev Khurma 	5 	34 	39 	87 	Poor 
Ahmed Iftekhar 	4 	21 	25 	84 	Poor 
Sumit Gogia 	3 	17 	20 	85 	Poor 
Kaeiara 	3 	7 	10 	70 	V. Poor 
Vivian Guo 	2 	10 	12 	83 	Poor 
Md Hasanuzzaman   	2 	11 	13 	85 	Poor 
Sanjay Dutt 	1 	4 	5 	80 	Poor 
Ibrahim Usmani 	1 	5 	6 	83 	Poor 
Gelna 	1 	9 	10 	90 	Good 
Khubrooh Siddiqui 	0 	5 	5 	100 	Very good 
Total 	41 	171 	212 	81 	Poor 

Regards 
Subir