Subject: Weekly update - IMP
From: Subir Chakma <[email-masked]>
To: Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Mon, 14 Jul 2014 07:04:35 +0530 (IST)

Two important updates to keep in mind moving forward- 

1. DHL issues pending from Neil/Samantha - Keep pending your ticket for 2 days (NOT 3 days) after sending email. Send 2nd reminder and keep pending for another 2 days. 

If you do not get a response even after that, escalate ticket to L3. They will contact Neil/Uk directly. 

2. Hub Issues: We have seen recent increase in error from Hub. Where ever you see gross error and negligence to escalations, please forward me all those Tickets in zimbra. 

Reason, we will be taking up the cases directly with management. 

Let me know if anyone got a confusion. 

Regards 
Subir