Subject: Re: Both are same cases LTK1221601487544X & LTK1221601484752X
From: Subir Chakma <[email-masked]>
To: "Surya p. Tiwari" <[email-masked]>
Date: Wed, 2 Jul 2014 23:54:19 +0530 (IST)

Investigate who promised refund 

Depending on your investigation, your response needs to be drafted. 

If we did not promise refund, we must explain to Cx that we are not liable to provide additional docs, if requested by customs, and its Cx responsibility. Any additional charges are payable by him. 

We provide all required paperwork for customs clearance, but these are additional docs that customs need, and that Borderlinx, being the shipper, can not provide. 

If someone has promised refund, let me know. 

Regards 
Subir 

----- Original Message ----- 
From: "Surya p. Tiwari" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, July 2, 2014 3:04:05 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Both are same cases LTK1221601487544X & LTK1221601484752X 

Please check customer is looking for full refund. 

Regards , 
Surya