Subject: Re: Feedback Tickets
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>
Date: Wed, 2 Jul 2014 06:03:55 +0530 (IST)

Thank you! 

Regards 
Subir 

----- Original Message ----- 
From: "Ibrahim Usmani" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, July 1, 2014 3:23:05 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Feedback Tickets 

LTK1221601423268X - Not Sure why the agent kept on Asking the customer to send the missing shipment details in a specific format. When in the previous email cx had sent the details there was no need to send the email asking for details. 

LTK1221601191609X - For a month different agents have continuously sending reminders to the customer. No mail sent to Neil to check whether the customer has been abble to get an approval letter from the Authority. No the status on DHL website shows Returned to Shipper. 

LTK1221601476235X - Returns - Agent just blindly send the confirmation of the amount mentioned in the form to Finance. Although the shipment was of lower value. 

LTK1221601461292X - When cx contacted through email regarding the shipment it was already updated in the cx account but the agent did not check. Also email replied to wrong email address (typo error by cx and should have been checked with the account details)