Subject: Blx feedback- imp
From: Subir Chakma <[email-masked]>
To: Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subir Chakma <[email-masked]>, Ak
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 1 Jul 2014 05:25:29 +0530 (IST)

LTK1221601476813X ~ Sanjeev 

Hello, 

Please check the first email in the ticket. We do not store card details for CITI HK. We only store card details for CITI MY, CITI SG and CITI IN . This point was already clarified long time ago so all agents should be aware of it. 

--------------- 

LTK1221601480816X ~ Ibrahim 

We have come across this issue several times. When a customer claims he received a promotion but when it is applied on his account it is not being recognized, most probably customer has 2 accounts and agents should be able to verify it before escalating it to L3. 

In the ticket above for example, customer sent the promo email and it is clearly a different email address, therefore the promo applies to the other account. We need to be more attentive to detail please. 

Thank you, 
Julia&Ljubica 

LTK1221601480816X ~ Ibrahim 

We have come across this issue several times. When a customer claims he received a promotion but when it is applied on his account it is not being recognized, most probably customer has 2 accounts and agents should be able to verify it before escalating it to L3. 

In the ticket above for example, customer sent the promo email and it is clearly a different email address, therefore the promo applies to the other account. We need to be more attentive to detail please. 

Thank you, 
Julia&Ljubica