Subject: Concierge order status - IMP
From: Subir Chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 23 Jun 2014 00:58:14 +0530 (IST)

Hello Sanjay 

As discussed with you several times, all orders must be updated on day-to-day basis. All statues must be upto date- shipment tracking, order closure etc.. 

Looking at today's record, I do not see this being followed. I can see several orders from 1st week of June pending. This should not be the case please. We must be puntual with this, and be upto date. Client has strictly instructed on this matter. 

Additionally, we must take care of UK orders as well. If you do not see update from merchant, send them emails. If you do not get response to couple of emails, then escalate to L3. 

Do keep the customer updated on delays, cancellation, refunds etc.. This is outmost important. 

Regards 
Subir