Subject: Re: LTK1221601219079X
From: Subir Chakma <[email-masked]>
To: Sanjeev Khurma <[email-masked]>
Date: Thu, 29 May 2014 15:08:02 +0530 (IST)

I think the Ticket ws not properly escalated to L3. Can you recheck pls because it is very important that you properly escalate to avoid delays. 

I check ticket history, and do not see it going to L3 at all. 

Regards 
Subir 

----- Original Message ----- 
From: "Sanjeev Khurma" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, May 27, 2014 10:17:29 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1221601219079X 

Send it for group change on 18/05/2014 

Please change the member group for below customer. 

- Suite number :  0738-1810 
- Current member group :  Citi SG 
- Change to member group :  BX SG 
- Reason :  cx not have Citibank Card. 

Thank you in advance.