Subject: Claim follow up needed
From: Subir Chakma <[email-masked]>
To: "Surya Prakash. Tiwari" <[email-masked]>
Date: Wed, 21 May 2014 19:25:36 +0530 (IST)

LTK1221601082018X- we need to ask DHL how they have calculated the outcome and respond to Chubb. 

LTK1221601076250X  lets send an email to the customer does she accepts $20 discount code or $$14.88 refund and lets close the case 

LTK1221601120410X | AWB # 5768424362 (0522-2261) why ticket is pending since 17th May? we did say to the customer that the amount will be refunded- but it hasnt been escalated to Mel, yet 

Regards 
Subir