Subject: Issues in AE - IMP
From: Subir Chakma <[email-masked]>
To: Anshul Pannu <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Ratnam Sharma <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <surya
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Tue, 20 May 2014 18:14:54 +0530 (IST)

Hello 

Pls see some update/feedback on current procedures we have in AE but not followed correctly. 

Missing Shipments at Hub- 

Please be informed that ALL cases to AE, wherein they declare the item is missing, and/or they are locating it, the AE ticket must be marked 'Missing Locating'. 

For example  you sent a ticket for repacking, but Hub stated that they are unable to locate the particular shipment. This Repack request case, must be changed by Hub to 'Missing Locating' . Do not kill the case under Repack request. 

This way, we will be able to pull up reports of all such missing shipments at Hub. If the AE ticket status is not changed, then it will not be included in the missing shipment report. 

Item check- 

Two update on item check- 

 1. AE form not completed: Some agents are not filling the form completely, specially leaving out Item Description. This should not be repeated again in future. Pls find below the  culprits not f ollowing the procedure- 

LTK1221601208866X -Ratnam 

LTK1221601092446X -Ratnam 

LTK1221601092251X -Ratnam 

LTK1221601168415X -Ratnam (two links) 

LTK1221601182520X -Anas 

LTK1221601202554X -Alok 

LTK1221601175362X -Alok 

LTK1221601092446X -Alok 

LTK1221601106978X -Alok 

LTK1221601069517X -Alok 

LTK1221601056020X -Alok 

LTK1221601213583X -Alok (two links) 

LTK1221601214008X -Alok 

LTK1221601108091X -Gurpreet 

LTK1221601070953X -Gurpreet 

LTK1221601057373X -Gurpreet 

LTK1221601177243X -Ibrahim 

LTK1221601219384X -Ibrahim 

LTK1221601215750X- Ibrahim 

LTK1221601205459X -Ibrahim 

LTK1221601090270X -Ibrahim 

LTK1221601090270X -Ibrahim 

LTK1221601159734X -Ibrahim 

LTK1221601147620X -Ibrahim 

LTK1221601114729X -Ibrahim 

 2. Item Name : Item name has replaced Item description in the form. Moving forward, please type the name of the item, and the system will recommend item names (similar to Courier names under Missing shipment)- Please select from suggested name if the item is listed. (This is not yet Live but will be soon. In the meantime, enter item description as you normally do ) 

If item name pulls up , possibly someone already checked that with the Hub. Therefore, you can simply check those ticket/s and advise the Cx accordingly. If you can not find the name, you can proceed and submit the request. 

Missing shipments- 

Client reported that complete details are not provided in the escalations to Hub on missing shipments . We must ensure, that all the requested information in the AE form, must be filled and submitted. Pls explain to Cx that all details are imp. to locate their shipment. Any exception, wherein Cx is unable to provide some details, please check with L2. 

URLs NOT opening- 

L ist of merchant URLs sent to IT to  unblock . Pls continue sending me URLs that you are unable to open in your system. We will have them unblocked for you. 

Any doubt, feel free to ask. 

Regards 
Subir