Subject: Re: Cancellation request on Live Chat
From: Subir Chakma <[email-masked]>
To: Joeffrey Garrera <[email-masked]>
Date: Wed, 7 May 2014 10:46:56 +0530 (IST)

This is for steriods. 

Regards 
Subir 

----- Original Message ----- 
From: "Joeffrey Garrera" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, May 6, 2014 8:15:34 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Cancellation request on Live Chat 

Hi Sir Subir, 

Good day, 

May I ask to what process you are referring to? I'm a little bit confuse sir. Thank you. 

Kind regards, 

Jeoffrey 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Devendra Madan" <[email-masked]>, "Jitendra Mahto" <[email-masked]>, "Amar K. Chaudhary" <[email-masked]>, "Nitin Kumar" <[email-masked]>, "Rahul K. Singh" <[email-masked]>, "Pawan Nikumbh" <[email-masked]>, "Abhay Aswal" <[email-masked]>, "philippines" <[email-masked]> 
Cc: "Akhil P. Walia" <[email-masked]> 
Sent: Tuesday, May 6, 2014 2:29:06 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Cancellation request on Live Chat 

Hello All 

Pls see the update below. Akhil will incorporate this in the CR for easy reference. 

"To cancel an order please call directly at 855.244.7077 or send an email through the contact us link on the website." 

Please immediately get this updated. 
Hello: 

Today we learned the chat folks are telling customers they can’t cancel orders. This is incorrect. 

Please immediately swap in the blurb below to answers on ALL sites when customers ask if they can cancel orders. Please update all scripts with this as the answer for cancellation questions. 

Thanks, Kevin Johnson 

Regards 
Subir