Subject: Cancellation request on Live Chat
From: Subir Chakma <[email-masked]>
To: Devendra Madan <[email-masked]>, Jitendra Mahto <[email-masked]>, "Amar K. Chaudhary" <[email-masked]>, Nitin Kumar <[email-masked]>, "Rahul K. Singh" <[email-masked]>, Pawan Nikumbh <[email-masked]>, Abhay Aswal <[email-masked]>, philippines <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>
Date: Tue, 6 May 2014 11:59:06 +0530 (IST)

Hello All 

Pls see the update below. Akhil will incorporate this in the CR for easy reference. 

"To cancel an order please call directly at 855.244.7077 or send an email through the contact us link on the website."  

Please immediately get this updated. 
Hello: 

Today we learned the chat folks are telling customers they can’t cancel orders. This is incorrect. 

Please immediately swap in the blurb below to answers on ALL sites when customers ask if they can cancel orders. Please update all scripts with this as the answer for cancellation questions. 

Thanks, Kevin Johnson 

Today we learned the chat folks are telling customers they can’t cancel orders. This is incorrect. 

Please immediately swap in the blurb below to answers on ALL sites when customers ask if they can cancel orders. Please update all scripts with this as the answer for cancellation questions. 

Thanks, Kevin Johnson 

Regards 
Subir 

Regards 
Subir